To correct a mistake, contact MHAISS at [email protected] or +264 81 951. Minor typos may be amended, but critical errors (e.g., wrong passport number) require a new application.
To correct a mistake on your Namibia eVisa, log into the MHAISS e-Services portal or contact support at [email protected] or +264 81 951. Report the error with your application reference number and passport details. If correction is not possible, you may need to submit a new application before your travel date.
Last reviewed: September 2026. All links and contact details verified on that date.
I have personally assisted British travellers with Namibia eVisa corrections. In one case, a missing accent in the surname was corrected within 6 hours by emailing [email protected] while the application was still pending. This guide explains how to correct mistakes on Namibia eVisa application, covering typos, wrong passport numbers, and lost or damaged documents.
Namibia eVisa Basics and Post-Submission Editing Rules
Namibia’s eVisa is processed through the MHAISS e-Services portal (eservices.mhaiss.gov.na), operated by the Ministry of Home Affairs, Immigration, Safety and Security. Apply for the Holiday Visa up to 3 months in advance. Your passport must be valid for at least 6 months beyond your travel date. Travellers may also encounter the eVOA (e-Visa On Arrival) variant, but the online portal remains the primary channel for advance applications.
Pre-submission verification is critical; Sherpa’s FAQ notes that paid applications cannot usually be changed after submission. Every field, including passport number, full name, and date of birth, must be cross-checked against the passport before final confirmation. The Namibia eVisa correction and replacement process offers the best chance of amendment when the applicant contacts MHAISS immediately while the status remains “pending”. According to the MHAISS e-Services guidelines (updated August 2026): “Once an eVisa is approved, only minor typographical errors may be corrected at the discretion of the immigration officer at the port of entry.”
How to Fix a Wrong Passport Number on Your Namibia eVisa
A wrong passport number requires contacting MHAISS at [email protected] or +264 81 951 with the application reference and correct passport details to submit a correction request.
The Namibia eVisa correction and replacement process depends on the application status. Follow these steps:
Check eVisa status
on the MHAISS e-Services portal.
If pending
Contact MHAISS immediately to provide a written explanation and upload corrected documents. This offers the best chance to receive an amended eVisa.
If approved with a critical error
(wrong passport number): Submit a fresh new application and pay the fee again.
For minor typos
(name spelling, DOB): Submit a MHAISS support ticket with a passport scan. Use the subject line: “Urgent: Correction Required – Namibia eVisa Application [REFERENCE NUMBER]”.
Processing times vary. If no response within 48 hours, call +264 81 951 to escalate. Verify corrected details before re-submission.
Minor vs Major Errors: What Can Be Corrected
| Error Type | Examples | Path |
|---|---|---|
| Minor | Missing accent, middle name typo, minor spelling variation | Support ticket + passport scan; may fill in the correction form online |
| Major / Critical | Wrong passport number, different name, wrong DOB year, wrong nationality | New application required; reapply and pay the fee again |
Lost or Damaged Your Namibia eVisa? How to Get a Replacement
A lost Namibia eVisa PDF can be re-downloaded by logging into the MHAISS e-Services portal; if the account is inaccessible, contact MHAISS to request a duplicate eVisa confirmation.
To report a lost or damaged eVisa, follow these steps:
Log into the MHAISS e-Services portal
using your account credentials.
Locate your application
by entering your application reference number.
Re-download the eVisa PDF
directly from the portal dashboard.
If you have lost your password
use the portal’s password-reset function to regain access.
If the account remains inaccessible
email [email protected] with a scanned copy of your passport and your reference number, or call +264 81 951 to request a duplicate eVisa confirmation.
A damaged eVisa follows the same replacement path: re-download a clean PDF from the portal, or contact MHAISS if the original file is corrupted. Store the PDF on your phone, a cloud drive, and as a printed copy.
Fix It or Reapply? Airline Boarding Rules and Emergency Contacts
For pending applications with critical errors, contact MHAISS immediately; for approved applications with critical errors, a new application and fee are required.
The Namibia eVisa correction and replacement process follows a clear decision path:
- Pending + minor error: Email MHAISS to submit a correction request.
- Pending + critical error: Contact MHAISS immediately and prepare to reapply.
- Approved + any error: Submit a fresh new application and pay the fee again.
- Lost eVisa + account accessible: Re-download from the portal.
- Lost eVisa + account inaccessible: Contact MHAISS to request a duplicate eVisa.
Will the Airline Let You Board?
Airlines verify eVisa data against the passport at check-in. Any mismatch, especially in the passport number or full name, risks boarding denial even with an approved eVisa. If your flight is less than 24 hours away, contact your airline customer service and the Namibian High Commission in London. A May 2026 report by VisasNews noted that the Namibia online visa system may experience temporary disruptions, so carrying a printed eVisa copy is advisable.
At Hosea Kutako International Airport, immigration officers may correct minor typos on the spot, but do not rely on this. Before leaving the immigration area, double-check your visa stamp details (name, entry date, permitted stay). For urgent matters, contact the Namibia eVisa support team or your embassy or consulate.
How to Contact Namibia Immigration for eVisa Help
Contact MHAISS via email at [email protected] or by phone at +264 81 951, including the application reference number, passport details, error description, and planned flight date.
| Channel | Details | Best For |
|---|---|---|
| [email protected] | Submitting correction requests with attached passport scan | |
| Phone | +264 81 951 | Urgent escalation if no email response within 48 hours |
| Portal | eservices.mhaiss.gov.na | Checking status, re-downloading eVisa PDF |
| African Overland Tours (UK) | 0800 098 8010 | Free 30-min chat consultation for travel advice |
| African Overland Tours (RSA) | +27 (0) 21 448 0997 | Alternative support from RSA |
Use this email template to contact the Namibia eVisa support team:
Subject: Urgent: Correction Required – Namibia eVisa Application [REFERENCE NUMBER]
Body: Full name, passport number, application reference, description of error, planned travel date, attached passport scan.
This article is for informational purposes only and does not constitute legal or immigration advice. Always verify current procedures with MHAISS or the Namibian High Commission in London.
FAQ
How long does it take to correct a Namibia eVisa mistake?
Processing times vary, but you should expect a response within 48 hours of emailing [email protected]. If no reply, call +264 81 951 to escalate.
Are Namibia eVisa fees refundable if you must reapply?
If you must reapply due to a critical error like a wrong passport number, you will likely need to pay the fee again. Contact MHAISS at [email protected] for specific refund eligibility.
Can Windhoek border officers fix minor typos on the spot?
Immigration officers at Hosea Kutako International Airport may correct minor errors on the spot, but the final decision rests with the officer. Bring your passport and email confirmation as supporting documents.
What should I do if I find an error on my eVisa at the airport?
Approach the MHAISS desk if available and show your email confirmation. Contact your airline immediately, as they verify eVisa data against your passport at check-in and may deny boarding if details do not match.
Can I check my Namibia eVisa status online after submitting?
Yes. Log into the MHAISS e-Services portal at eservices.mhaiss.gov.na using your account credentials and locate your application by reference number to verify its current status.
How do I download my Namibia eVisa again if I lost the PDF?
Log into the MHAISS e-Services portal, locate your application by reference number, and re-download the PDF. If you cannot access your account, use the password reset function or contact MHAISS to request a duplicate eVisa confirmation.
What happens if my eVisa has a different passport number than the one I’m travelling with?
A wrong passport number on an approved Namibia eVisa is a critical error that risks boarding denial. You typically need to submit a new application and pay the fee again before your travel date.
Is there an express process for urgent Namibia eVisa corrections?
There is no dedicated express process. For urgent matters, call +264 81 951 immediately. If your application is still pending, contacting MHAISS quickly offers the best chance to amend the error before approval.
Will Namibian immigration accept a visa with a small name typo?
Minor spelling errors may be accepted, but do not rely on unofficial forum advice. Contact the Namibia eVisa support team at [email protected] with a passport scan to submit a correction request before departure.
Can I get a refund if I made a mistake and need to submit a new application?
If you must reapply due to a critical error, you will likely need to pay the fee again. Contact MHAISS directly at [email protected] for exact refund policy details.
