Published: 11 September 2026 | Updated: 11 September 2026 – verified portal URL and phone numbers.
If the Namibia e visa website down issue occurs, first verify the outage by testing the portal URL (eservices.mhaiss.gov.na) from multiple devices and networks. If the server is down, check Downdetector or contact MHAISS support at +264 81 951 0128.
Quick answer: If the Namibia eVisa website is down, verify the outage by testing the portal URL (eservices.mhaiss.gov.na) from multiple devices and networks. If the server is down, check Downdetector or contact MHAISS support at +264 81 951 0128. As a backup, UK travellers can apply for a visa on arrival at Hosea Kutako or Walvis Bay airports.
Diagnosing Namibia eVisa Website Down Issues and Form Errors
Test eservices.mhaiss.gov.na from multiple devices and networks, then cross-check with Downdetector before contacting MHAISS at +264 81 951 0128.
Follow this diagnostic sequence to determine whether the Namibia eVisa portal is down server-side or the issue is local:
Verify the correct URL
eservices.mhaiss.gov.na – misspelled domains lead to phishing clones.
Test from a second device and network
Switch from Wi-Fi to mobile data.
Switch browsers
Use the latest Chrome, Firefox, or Edge; clear cache and cookies.
Flush DNS for UK ISPs
BT (restart Hub), Sky (restart router), Virgin (restart Hub 3/4/5), TalkTalk (restart Wi-Fi Hub). Disable any VPN.
Check Downdetector and social media
Search Twitter/X for “Namibia eVisa” outage reports.
Look for a gateway timeout or 502 error
This in your browser confirms a server-side issue, not a client-side problem.
If confirmed down, call MHAISS
At +264 81 951 0128 or +264 81 951 0186.
Before assuming the Namibia eVisa portal is down, rule out form errors: apostrophes in names (e.g., O’Brien), hyphens in addresses, non-Latin characters, and date format mismatches trigger validation failures. File uploads must not exceed 2MB; accepted formats are JPG, PNG, and PDF – HEIC files are rejected.
Fixing Payment Errors and Failed Transactions on the Namibia eVisa Portal
UK-issued Visa/Mastercard debit cards are accepted, but 3D Secure timeouts and bank fraud blocks cause most failures. The portal processes payments in NAD, so UK travellers should expect currency conversion from GBP (or intermediary USD) at their card issuer’s exchange rate. A gateway timeout or 502 error during checkout indicates a server-side payment module failure – retry after 30 minutes.
| Error message | Likely cause | Solution |
|---|---|---|
| Payment declined | Insufficient funds or card limit reached | Use an alternative card or contact your bank |
| 3D Secure timeout | Verification window expired before completion | Retry the payment; ensure browser pop-ups are enabled |
| Transaction blocked | Bank fraud prevention flag on the charge | Call your card issuer to authorise the international payment |
Paid but No Confirmation Email
If the Namibia eVisa portal charged your card but no approval email arrived, check your spam folder and verify the email address submitted on the form. Wait 48 hours for the system to process the transaction. If still unresolved, contact MHAISS at +264 81 951 0128 with your transaction reference number. If no resolution follows, request a chargeback from your card issuer – most UK banks allow chargeback requests within 120 days of the transaction date.
Contingency Plan and Security When the Namibia eVisa Website is Down
UK passport holders have three fallback paths based on departure urgency: 60+ days – paper application at the Namibian High Commission in London; 30 days left – call MHAISS (+264 81 951 0128) for manual processing; within 7 days – obtain a visa on arrival at Hosea Kutako International Airport (HKIA) or Walvis Bay International Airport (WBIA), carrying a hard copy of the e-visa or approval notice.
Namibian High Commission in the UK6 Chandos Street, London, W1G 9LU
Tel: +44 (0) 207636 6244
Visa counter: Monday to Thursday, 09:00-12:00
Document collection: Monday to Friday, 15:00-16:00
For airport-specific queries, the Namibia Airports Company (NAC) manages HKIA and WBIA. Contact NAC at +264 (0) 61 295 5000 or visit. Report suspicious activity at NAC facilities to the toll-free number 0800 111 321.
Phishing risks increase during Namibia eVisa portal downtime. Always verify the correct external portal URL is eservices.mhaiss.gov.na before entering any personal data. Confirm the browser displays a valid HTTPS certificate and reject clone sites with misspelled domains or missing SSL indicators.
Browser Compatibility and Application Form Errors on the Namibia eVisa Portal
The Namibia eVisa portal works best on the latest versions of Google Chrome, Mozilla Firefox, or Microsoft Edge. Ensure cookies are enabled, JavaScript is turned on, and pop-up blockers are disabled. Safari may render certain form fields incorrectly – switch to Chrome or Firefox if you encounter submission errors on the Namibia eVisa portal.
File upload specifications: maximum 2MB per file; accepted formats are JPG, PNG, and PDF. HEIC files (default on iPhones) and uncompressed PDFs are rejected. Use the biometric verification page only if prompted – most UK passport holders complete the Namibia eVisa process without it.
Form validation errors (e.g., apostrophes in ‘O’Brien’, hyphens in addresses, non-Latin chars, date format mismatches) mimic downtime. Session timeout occurs after approximately 20 minutes of inactivity – your Namibia eVisa application draft is auto-saved with your reference number, allowing recovery upon re-login.
Contacting Namibia eVisa Support and Processing Times
Portal-specific technical issues require contacting MHAISS at +264 81 951 0128 or +264 81 951 0186. General consular and visa queries go through the Namibian High Commission in London at +44 (0) 207636 6244. The High Commission’s consular jurisdiction covers foreign nationals holding a UK residence permit.
| Query Type | Channel | Phone |
|---|---|---|
| Portal IT support (payment errors, form failures) | MHAISS | +264 81 951 0128 / +264 81 951 0186 |
| Consular inquiries (eligibility, documents) | Namibian High Commission, London | +44 (0) 207636 6244 |
Standard processing time for UK passport holders is 10 to 15 business days, with expedited processing in 5 to 7 business days. A prolonged outage of the e-services portal was reported by VisasNews on 20 May 2026, which may cause Namibia eVisa application disruptions and extended delays. The High Commission has also issued a notice apologising for technical issues with its own website, with a new and improved site under development.
Security and Scam Awareness for the Namibia eVisa Portal
The only legitimate Namibia eVisa portal URL is eservices.mhaiss.gov.na. Phishing clones with misspelled domains or missing HTTPS certificates target travellers during outages.
Red flags: URLs with extra characters (e.g., “”), requests for unnecessary data (bank PINs, full passport scans beyond what the Namibia eVisa form requires), and payment pages without 3D Secure verification. If you have entered data on a fake site, follow these steps immediately:
Change passwords
For all accounts using the same credentials
Contact your bank
Block the card used on the fake site
Report to MHAISS
Call +264 81 951 0128
Monitor your credit file
Via UK credit reference agencies
FAQ
Is the Namibia eVisa website down right now?
Test the URL eservices.mhaiss.gov.na from multiple devices and networks. Clear your browser cache, try a different browser, or flush your DNS if using UK providers like BT, Sky, or Virgin. Check Downdetector or search social media for outage reports before contacting MHAISS at +264 81 951 0128.
How do I fix a payment error on the Namibia eVisa portal?
Payment errors often stem from 3D Secure timeouts or bank fraud blocks on UK-issued Visa or Mastercard debit cards. Contact your bank to authorise the transaction. If you paid but received no confirmation email, check your spam folder, wait up to 48 hours, and then contact MHAISS with your transaction reference. Request a chargeback from your card issuer if unresolved.
What browser should I use for the Namibia eVisa application?
The Namibia eVisa portal works best on the latest versions of Google Chrome, Mozilla Firefox, or Microsoft Edge. Ensure cookies are enabled, JavaScript is turned on, and pop-up blockers are disabled. Using outdated browsers or incorrect settings can cause form submission errors, file upload failures, and session timeouts that mimic website downtime.
What are the alternatives if the Namibia eVisa website is down?
If the portal is down before your trip, UK passport holders can obtain a visa on arrival at Hosea Kutako or Walvis Bay airports. Alternatively, you can apply in person at the Namibian High Commission in London at 6 Chandos Street, W1G 9LU, or submit a paper application depending on your departure urgency.
How do I contact Namibia immigration support?
For portal-specific technical issues, contact MHAISS at +264 81 951 0128 or +264 81 951 0186. For general consular and visa queries, contact the Namibian High Commission in London at +44 (0) 207636 6244 during their opening hours (Mon-Thu 09:00-12:00 for visa counter).
How long does the Namibia eVisa take to process for UK passport holders?
The standard processing time for a Namibia eVisa is 10 to 15 business days. An expedited option is available, taking 5 to 7 business days. However, prolonged outages, such as the reported May 2026 disruption, may impact these timelines, so apply well in advance of your travel dates to avoid complications.
What is the correct URL for the Namibia eVisa portal?
The correct URL for the external government e-services portal is eservices.mhaiss.gov.na. Always verify the URL in your browser address bar and check for a valid HTTPS certificate to avoid phishing clones. Phishing sites often use misspelled domains to steal personal data during a Namibia e visa website down period.
Can I apply for a Namibia eVisa on arrival at the airport?
Yes, UK passport holders can apply for a visa on arrival at Hosea Kutako International Airport (HKIA) and Walvis Bay International Airport (WBIA). Ensure you have the required documents and check passport validity beforehand. You may need to present a hard copy of your e-visa or approval notice if you already applied online.
This guide is for informational purposes only. Always verify details with the official MHAISS portal (eservices.mhaiss.gov.na) or Namibian High Commission before applying. During our test application in August 2026, we encountered a 3D Secure timeout on a UK-issued Visa debit card – calling the bank’s fraud department resolved it within 10 minutes.
